Terms

Terms and Conditions (AGB)

Bella Essentia
Last updated: 16.02.2026

These Terms and Conditions (“Terms”) govern all orders placed via our website bellaessentia.com.

By placing an order, you agree to these Terms.

1. Seller Information

Bella Essentia
Blaustein
Baden-Württemberg, 89134
Germany

Email: [email protected]

2. Scope

These Terms apply to all contracts concluded between Bella Essentia and customers via the online shop.

Customers can be:

  • Consumers (private individuals)
  • Businesses

3. Conclusion of Contract

  1. The product presentation on our website does not constitute a legally binding offer.
  2. By clicking the “Buy” or “Place Order” button, you submit a binding offer.
  3. The contract is concluded once we confirm your order via email.

4. Prices and Payment

  • All prices are stated in EUR (€).
  • Prices include applicable VAT (if applicable).
  • Shipping costs are displayed separately before checkout.

Payment methods may include:

  • PayPal
  • Credit/Debit Card
  • Bank Transfer
  • Other available methods shown at checkout

Payment is due immediately upon order confirmation.

5. Shipping and Delivery

  • We ship to the countries listed on our website.
  • Delivery times are stated on the product page.
  • If a product is unavailable, we will inform you immediately.
  • The risk transfers to the customer upon delivery.

6. Right of Withdrawal (EU Consumers)

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day you receive the goods.

To exercise your right, contact:

[email protected]

You must return the goods within 14 days after notifying us.

Return shipping costs:

  • [Choose one: paid by customer / paid by us]

Refunds will be processed within 14 days after we receive the returned goods.

7. Exclusion of Withdrawal

The right of withdrawal does not apply to:

  • Sealed goods that are not suitable for return for hygiene reasons once opened
  • Custom-made or personalized products
  • Perishable goods

8. Warranty

Statutory warranty rights apply.

For consumers:

  • 2-year legal warranty under German law.

9. Liability

We are liable without limitation for:

  • Intent and gross negligence
  • Injury to life, body, or health

For slight negligence, we are only liable for breaches of essential contractual obligations.

10. Retention of Title

Goods remain our property until full payment has been received.

11. Data Protection

Information on how we process personal data can be found in our Privacy Policy.
https://bellaessentia.com/policy/

12. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR):

https://ec.europa.eu/consumers/odr

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Applicable Law

German law applies.

If the customer is a consumer, mandatory consumer protection laws of their country of residence remain unaffected.