Refunds

Bella Essentia
Last updated: 16.02.2026

We want you to be fully satisfied with your purchase. Please read our refund and returns policy carefully.

1. Right of Withdrawal (EU Consumers)

As a consumer under EU law, you have the right to withdraw from your purchase within 14 days without giving any reason.

  • The withdrawal period is 14 days from the day you or a third party (other than the carrier) takes possession of the goods.
  • To exercise this right, you must notify us before the 14-day period ends.

2. How to Exercise Your Right

You can withdraw by contacting us:

By email: [email protected]

Or by mail:
Bella Essentia
Blaustein
Baden-Württemberg, 89134
Germany

You may use the following template (optional):

“I hereby withdraw from my purchase of [Product Name] ordered on [Date]. Please refund the amount paid.”

3. Return Shipping

  • You must return the goods within 14 days of notifying us.
  • For non-defective items, return shipping costs are your responsibility.
  • For defective or incorrect items, we will cover the return shipping cost.

⚠ Important: Since items are shipped from China, international returns may take longer than usual.

4. Condition of Returned Goods

  • Products must be returned in original condition and packaging, unused, and undamaged.
  • Items that are opened, used, or damaged may not qualify for a refund.
  • Hygiene items and custom/personalized products may be excluded from the right of withdrawal.

5. Refunds

  • Refunds will be processed within 14 days after we receive the returned items.
  • Refunds will be made via the same payment method used for the original purchase.
  • Shipping fees (except in cases of defective or wrong items) are non-refundable.

6. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item:

  1. Contact us immediately at [email protected].
  2. Include photos of the item and packaging.
  3. We will arrange replacement, repair, or full refund at no additional cost.

7. Late or Missing Refunds

If you do not receive your refund within the specified period:

  • Contact us first to confirm receipt of returned goods.
  • If there is still an issue, you may contact your bank or payment provider for further assistance.

8. Notes on International Dropshipping

  • Shipping times from China typically range 15–30 business days.
  • Customs, import duties, or taxes may apply depending on the destination country; these are the responsibility of the customer.
  • Delays caused by carriers or customs are beyond our control, but we will assist with tracking and claims.

✅ This Refund & Returns Policy is legally safe for EU dropshipping and includes:

Clear customer obligations and expectations

Customer 14-day withdrawal rights

Handling defective or incorrect items

International shipping considerations